CHAMP utilizes Webex to enhance support and sales

Faster problem resolution with WebEx Remote Desktop tools

CHAMP Software technical support now has the ability to use WebEx software and technologies to enable faster problem identification and resolution.

WebEx remote desktop tools improve the effectiveness of traditional telephone-based technical support by allowing CHAMP support personnel to interact with customers live over the Internet. Using WebEx, our CHAMP support personnel can initiate online sessions to diagnose and fix problems using a powerful set of interactive tools.

No geographical limitations, easy to use

WebEx uses a standard web browser and self-installing plug-in so there is no need to pre-install or configure extra software.

Geographical limitations no longer exist when issues arise--with your permission, support personnel can view or take control of your CHAMP application or entire desktop. Time to resolution is further reduced by easily transferring files for analysis and sending patches or updates directly to your computer.

Secure

WebEx and CHAMP are committed to maintaining your security. WebEx's services are HIPAA-compliant, and in fact many of WebEx's customers are from the health care industry.

WebEx believes that privacy and security are of the highest importance to clients and business partners. To that end, WebEx has earned a WebTrust seal of accreditation. For more information about WebEx security please read the WebEx Security White Paper.

Additionally, CHAMP has ensured that all data sent over the Internet using WebEx will be encrypted using 128-bit SSL, the standard encryption used by e-commerce sites on the web.

About WebEx Communications, Inc.

WebEx Communications, Inc. is the world’s leading provider of Web communications services. WebEx is used across the enterprise in sales, support, training, marketing, engineering and product design. WebEx meetings simulate the spontaneity and interactivity of face-to-face meetings by allowing users to share presentations, applications, documents and desktop, with full-motion video and integrated telephony. WebEx provides carrier-class services using its MediaTone communications platform deployed over the WebEx MediaTone Network, a high-speed global network specifically designed for real-time Web communications. WebEx Communications is based in San Jose, California and has regional headquarters in Europe and Asia. Please call toll free (877) 509-3239 or visit http://www.webex.com/ for more information.