TouchPoint Support

TouchPoint

What Do I do When TouchPoint is Sunset? We can helpi you navigate your options. Please contact us at support@champsoftware.com.

TouchPoint Installation

  • Call Champ to request the installation package. If you need assistance with the installation, please call or email to set up a time.
  • Click here to print and read TouchPoint installation documentation in order to prepare for your installation. It is important that you follow the steps outlined in the documentation--otherwise your installation may fail.
  • Download and install ServerTools to help managei Champ TouchPoint.

ServerTools

ServerTools is a suite of utilities designed by Champ to help manage your Champ data and application setupi.
 

Utilities include:

  • Backup and Restore for MSDE users (and stand-alone)
  • Snapshot Management tools for Champ Transfer
  • Other tools used under the direct instruction of Champ support staff to manage replication and server migration

How to Install ServerTools 

ServerTools should be installed on the computer hosting Champ data – that is the computer running SQL Server™ or the MSDE. It should also be installed on stand-alone workstations.
*Microsoft .NET Framework required to install ServerTools
 

TouchPoint Downloads

Champ TouchPoint Update
Download the latest update release.

Current Release Notes
Download the release notes and installation instructions for the latest TouchPoint Update. Please read the first page of the release notes for important information regarding incremental sunset dates of the TouchPoint software

Champ TouchPoint Patch for 5010 Billing
Download this file and install it to your network in the CHAMPWIN\BINSQL folder. There is NO Version update included in this patch, andd charts do NOT need to be checked in.

Release Notes for 5010 Billing Patch

Grouper Files - V3312

Download 2012 grouper files for PPS. For detailed instructions on how to install grouper and the Java files, please click here. For a summary of the 2012 grouper changes, please click here.

Java Files For Grouper
If installing the grouper, you must also install the Java Runtime Environment. For detailed instructions on how to install this and the grouper files, please click here

OASIS Guidance Manual Chapter 3
This zip file should be unzipped into the network CHAMPWIN\HLP folder. Then, go into your network CHAMPWIN\BINSQL folder, and change the date to today's date. This will trigger an update to push the new Guidance Manual to laptops.

dBASE Runtime 2.61
Download dBASE Runtime 2.61. To install it, extract it to your System32 folder.

Support Fees

If you are using our legacy TouchPoint product, please contact our support staff for questions on your support fees.

 

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