SUPPORT
Here’s how to reach us if you need help with your Nightingale Notes community health EHR system.
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Frequently Asked Questions about Nightingale Notes Support
How can I get support for my Nightingale Notes system?
You can request support via a number of channels:
- Use our Contact Us form
- Email us: support@champsoftware.com
- Phone us: 507-388-4141, ext. 114
- Access the Support Portal from inside Nightingale Notes
What are your support hours?
Email requests can be submitted 24/7. Our support team will respond to email requests and phone calls between 8:00 a.m. and 5:00 p.m. central time, Monday–Friday.
How long does it take Champ to respond to a support ticket?
Questions about features are typically resolved within 2 hours. If the support request requires a programming change, the complexity of the change determines the length of time it takes to implement it—however, these tickets are escalated to our development team for immediate attention. Highest-priority tickets are addressed first.
How many support hours are we allowed?
Support from Champ Software is not limited. Your staff can reach out as much as needed.
What if my agency needs a custom feature?
Your agency can submit ideas for universal or custom features. Champ evaluates all requests, prioritizes them, and responds based on their application across all users.
- If the needed feature is specific to your agency, Champ will provide a scope of services for your review and agreement.
- If the request is for a feature that universally benefits our agency customers, Champ will absorb the development cost.
“We could not be more pleased with the support we have received from the team at Champ Software. They have been right by our side supporting us with their knowledge and assisting us with whatever we might need!”
—Trisha Smith, Deputy Director, Ottawa County Health Department, KS